| Service evaluation management system is composed of customer evaluator, teller operator and system controller. The window capacity can be expanded freely and the components can be plugged and played. The system integrates two functions of customer evaluation and window intercom, which can realize the intercom between the teller and the customer to save the trouble of purchasing intercom equipment. The system can evaluate customer's opinion on window service quality in real time. At the same time, the unit leader can keep abreast of the customer's satisfaction with the service quality of each teller (staff) through the system at any time.
When a customer arrives or at the end of the transaction, the teller presses the corresponding button of the controller to send out a welcome or reminder voice, such as "Welcome", "Please back a moment", "Please evaluate my service" and so on. After the completion of the business, the teller presses "Satisfaction", "General" on the customer evaluator on the spot. "Or" unsatisfied "button to evaluate the quality of service staff, at this time the system issued a"thank you for your evaluation"voice.
Customer evaluation results are directly transmitted to the computer management terminal through the computer network, and form a variety of reports for management to review, assess and correct. For unsatisfactory services, the system will automatically alarm and remind managers. |
Location：
